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System Support Log
Support Services
NCR S10 Desktop Server User Guide D-7
Software support contract agreements are available to
support your local operating system environment. Ask
about these service products at the support center.
To place a software support call, follow these steps:
1. Call the software support number you recorded
under the heading “NCR Support Phone Numbers”
earlier in this appendix. Note that after-hours calls
are subject to an extended coverage charge.
2. Provide the following information to the support
associate:
• System/network handle
• Brief description of symptoms, including any
error messages or numbers displayed
• Your company name and address
• Name and telephone number of the person NCR
should contact about the problem
3. A system analyst will return your call. Be prepared
to provide the following information:
• Operating system version
• Application module
• Application/program version
• The exact wording of the error message,
including the number, if applicable
Placing a Software
Support Call
- S10 Desktop Server 1
- Contents 3
- About This Book 9
- Who Should Read 9
- How This Manual is 9
- Organized 9
- Conventions Used in 10
- This Book 10
- Declaration of 11
- Conformity 11
- Where to Start 13
- System Overview 14
- System Features 15
- Documentation Set 16
- Getting Additional Help 18
- Overview 19
- System Board Features 20
- ESD Precautions 21
- Major Components 22
- Jumper Settings 23
- Jumper Setting Function 24
- Upgrading the Memory 25
- Installing the System 26
- Installing SIMMs 27
- Removing SIMMs 28
- Reconfiguring the 29
- SCSI Feature 30
- Rear Panel Features 31
- Feature Function 32
- Opening the System 33
- 34
- Installing Drives 36
- 2. Lift up the drive frame 37
- Figure 2-9 38
- Connecting the Drive Cables 38
- Installing a 5.25-inch 39
- Peripheral Drive 39
- Figure 2-11 40
- Securing the Drive 40
- Installing a Fixed Disk 41
- Figure 2-13 42
- Installing Fixed Disk Drives 42
- Installing a Tape Drive 43
- Managing the Disk 44
- Drive and Power 44
- Installing and Removing 46
- Expansion Boards 46
- Installing an 47
- Expansion Board 47
- Figure 2-16 48
- Removing a Bracket 48
- Removing an 49
- System Baseboard Support 51
- Installing CPU Boards 52
- When to Use the BIOS Setup 53
- Using the BIOS Setup Utility 54
- Entering Setup 55
- Basic System Configuration 56
- Date and Time 58
- Diskette Drives 59
- IDE Fixed Disk Drives 59
- System Memory 61
- Math Coprocessor 61
- Video Display 61
- Communication 62
- Settings 62
- Hard Disk Block Mode 62
- Advanced PIO Mode 62
- Fast Boot Mode 64
- Advanced System 65
- Internal Cache (CPU Cache) 66
- External Cache 66
- Cache Scheme 66
- Advanced System Configuration 67
- PCI System Configuration 69
- VGA Palette Snoop 70
- On Board SCSI 70
- System Security Setup 71
- Diskette Drive 72
- Fixed Disk Drive 72
- System Boot Drive 72
- Communication Ports 73
- Serial Port 2 74
- Parallel Port 74
- Operation Mode 75
- Setup Password 76
- Power-On Password 76
- Leaving Setup 79
- Fixed Disk Types 80
- Using the AFlash BIOS Utility 88
- Procedure 89
- Using the EISA Configuration 91
- System Requirements 92
- Using the EISA 92
- Configuration Utility 92
- What If It Will Not 93
- Menu Item Submenu Function 94
- Computer 97
- Configuring an ISA 102
- Option Without a CFG 102
- Avoiding Resource 103
- Conflicts 103
- Starting the Utility 104
- Using the System Utilities 106
- Types of Power Supply 109
- Requirements 109
- Input Requirements 110
- Inrush Current 111
- Efficiency 111
- Output Requirements 112
- Types of Error Messages 113
- Software Error Messages 114
- System Error Messages 115
- Message Action 116
- Correcting Error Conditions 118
- Error Messages 119
- Types of Sample 121
- Configurations 121
- Sample Standard 122
- Configuration 122
- Configuring the 123
- System Settings 123
- Sample Configurations 124
- Sample Standard Configuration 124
- For Dual Processor Boards: 125
- Configuring the PCI 126
- Adapters 126
- Configuring the SCSI 127
- Adapters and Drives 127
- Memory and Other 129
- Baseboard Settings 129
- Sample RAID Configuration 132
- Configuring the Mylex 142
- RAID Array Group 142
- System Support Log 143
- Support Services 145
- NCR On-Site 146
- Hardware Support 146
- Services 146
- NCR Support Phone 146
- Placing a Hardware 147
- Support Call 147
- Placing a Software 149
- Hardware Records 150
- Each Peripheral Category 151
- Hardware Log 153
- Software Records 161
- Software Product Log 163
- System Software Log 167
- Current System Configuration 175
- Adapter Board Locations 177
- System Equipment List 179
- Hardware Configuration 181
- Preventive Maintenance 183
- General Customer 184
- Preventive 184
- Maintenance 184
- Guidelines 184
- Procedures 185
- Year __________ 187
- Installation Records 191
- Customer Support Agreement 193
- List of NCR Support 195
- Telephone Numbers 195
- Other Areas Support 196
- Video display 4-9 200
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