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System Support Log
Hardware Records
D-8 NCR S10 Desktop Server User Guide
Hardware Records
This section is for recording and maintaining hardware
performance and service records. These records allow
the system user and support associates to get important
information to ensure successful operation of the
system.
To maintain accurate records, it is essential that
you complete all customer entry portions of the
appropriate log when placing a support call.
There are different ways to maintain hardware records.
Discuss these different types of logs with your account
support associate. Then, set up the logs according to
your company’s needs. The descriptions below give
examples of several recording methods.
One Log for All Service
Maintain one Hardware Log for all service performed
on the system, including the CPU, hard drives,
peripheral drives, plotters, printers, other components,
and peripherals. Record all preventive maintenance,
service notes, and updates in this log.
One Log for The System and a Separate Log for
Each Peripheral Device
Maintain one Hardware Log for repair service,
preventive maintenance, support notes, and updates
that apply only to the CPU and the entire system.
Note:
Different Types of
Logs
- S10 Desktop Server 1
- Contents 3
- About This Book 9
- Who Should Read 9
- How This Manual is 9
- Organized 9
- Conventions Used in 10
- This Book 10
- Declaration of 11
- Conformity 11
- Where to Start 13
- System Overview 14
- System Features 15
- Documentation Set 16
- Getting Additional Help 18
- Overview 19
- System Board Features 20
- ESD Precautions 21
- Major Components 22
- Jumper Settings 23
- Jumper Setting Function 24
- Upgrading the Memory 25
- Installing the System 26
- Installing SIMMs 27
- Removing SIMMs 28
- Reconfiguring the 29
- SCSI Feature 30
- Rear Panel Features 31
- Feature Function 32
- Opening the System 33
- 34
- Installing Drives 36
- 2. Lift up the drive frame 37
- Figure 2-9 38
- Connecting the Drive Cables 38
- Installing a 5.25-inch 39
- Peripheral Drive 39
- Figure 2-11 40
- Securing the Drive 40
- Installing a Fixed Disk 41
- Figure 2-13 42
- Installing Fixed Disk Drives 42
- Installing a Tape Drive 43
- Managing the Disk 44
- Drive and Power 44
- Installing and Removing 46
- Expansion Boards 46
- Installing an 47
- Expansion Board 47
- Figure 2-16 48
- Removing a Bracket 48
- Removing an 49
- System Baseboard Support 51
- Installing CPU Boards 52
- When to Use the BIOS Setup 53
- Using the BIOS Setup Utility 54
- Entering Setup 55
- Basic System Configuration 56
- Date and Time 58
- Diskette Drives 59
- IDE Fixed Disk Drives 59
- System Memory 61
- Math Coprocessor 61
- Video Display 61
- Communication 62
- Settings 62
- Hard Disk Block Mode 62
- Advanced PIO Mode 62
- Fast Boot Mode 64
- Advanced System 65
- Internal Cache (CPU Cache) 66
- External Cache 66
- Cache Scheme 66
- Advanced System Configuration 67
- PCI System Configuration 69
- VGA Palette Snoop 70
- On Board SCSI 70
- System Security Setup 71
- Diskette Drive 72
- Fixed Disk Drive 72
- System Boot Drive 72
- Communication Ports 73
- Serial Port 2 74
- Parallel Port 74
- Operation Mode 75
- Setup Password 76
- Power-On Password 76
- Leaving Setup 79
- Fixed Disk Types 80
- Using the AFlash BIOS Utility 88
- Procedure 89
- Using the EISA Configuration 91
- System Requirements 92
- Using the EISA 92
- Configuration Utility 92
- What If It Will Not 93
- Menu Item Submenu Function 94
- Computer 97
- Configuring an ISA 102
- Option Without a CFG 102
- Avoiding Resource 103
- Conflicts 103
- Starting the Utility 104
- Using the System Utilities 106
- Types of Power Supply 109
- Requirements 109
- Input Requirements 110
- Inrush Current 111
- Efficiency 111
- Output Requirements 112
- Types of Error Messages 113
- Software Error Messages 114
- System Error Messages 115
- Message Action 116
- Correcting Error Conditions 118
- Error Messages 119
- Types of Sample 121
- Configurations 121
- Sample Standard 122
- Configuration 122
- Configuring the 123
- System Settings 123
- Sample Configurations 124
- Sample Standard Configuration 124
- For Dual Processor Boards: 125
- Configuring the PCI 126
- Adapters 126
- Configuring the SCSI 127
- Adapters and Drives 127
- Memory and Other 129
- Baseboard Settings 129
- Sample RAID Configuration 132
- Configuring the Mylex 142
- RAID Array Group 142
- System Support Log 143
- Support Services 145
- NCR On-Site 146
- Hardware Support 146
- Services 146
- NCR Support Phone 146
- Placing a Hardware 147
- Support Call 147
- Placing a Software 149
- Hardware Records 150
- Each Peripheral Category 151
- Hardware Log 153
- Software Records 161
- Software Product Log 163
- System Software Log 167
- Current System Configuration 175
- Adapter Board Locations 177
- System Equipment List 179
- Hardware Configuration 181
- Preventive Maintenance 183
- General Customer 184
- Preventive 184
- Maintenance 184
- Guidelines 184
- Procedures 185
- Year __________ 187
- Installation Records 191
- Customer Support Agreement 193
- List of NCR Support 195
- Telephone Numbers 195
- Other Areas Support 196
- Video display 4-9 200
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